Consent, delivery, refunds and exchanges

Resources will be sent out within 7 days of receipt of an order.  Your contact details will be added to the Charity’s database and you may be contacted by the Charity about events or with information If you would prefer NOT to be so contacted, please email or phone 01494 568 900.  We promise we will never pass on your details to third parties.

We operate a 14 days refund and exchange policy. Resources must be sent back within 14 days for a refund (excluding postage & packing). Faulty goods will be exchanged free of charge on receipt of the faulty item at the Child Bereavement UK office.

Purchase Orders

Please note we can only accept purchase order payments for orders of £100 or more and only from schools, and hospices.

Contact us

For all enquiries please contact us on 01494 568 900 or email